MyYOUCare lives in fragments. MyYOU makes it one journey visible to staff and youth.
A coordination layer inside the Microsoft 365 they already run, visible to staff and, for the first time, to the youth themselves.
What we heard
No standardized communication
“I told you Bobby was moving in,” said in a hallway. It never became a task, and three days later he still had no key card.
What we heard
Funder-locked systems
“Funders give us money, they tell us what to do.” Care is split across HIFIS, Elrez and YWHO, and none of them talk.
What we saw
Youth can't see their own journey
Housing, goals, progress, people. Every worker sees their slice. The youth see none of it.
A coordination layer, built where they already work.
What MyYOU is, and why we built it instead of buying a CRM.
Meet MyYOU, one journey everyone can see
A thin coordination layer inside the Microsoft 365 Y.O.U. already runs. It captures care where staff already talk, and lets the youth read their own journey for the first time.
Capture care where staff talk. Show the youth one journey.
A coordination layer, not another database
A CRM costs $80–200K a year and makes staff type everything twice. Building inside Y.O.U.'s own tenant lands it near $20K.
A tenth of the cost. No second system to feed.
Two surfaces, one record, and a line AI never crosses.
Staff capture care where they already work. The youth read their own journey. And the AI stays on the staff side, on purpose.
A phone-first portal, React on Azure with text updates over SMS. Where the youth finally read their own journey.
AI on the staff side. Never on the youth's.
These are kids who've spent their lives inside other people's systems. AI takes the paperwork off staff, but the journey the youth see stays fully human.
The same care: lost by hand, captured with MyYOU.
AI turns a hallway sentence into structured tasks, a worker signs off, and a kid like Bobby stops falling through the cracks.
The numbers I'd track in production to know it's working.
Care actions captured
Mentions that become tasks, not hallway air.
The key-card metric
Median time from mention to task to done.
Youth portal weekly actives
Are youth reading their own journey?
Staff approval rate
How often the AI's extraction stands as-is.
What I'm taking with me.
The reframe was the whole job
We were handed a communication problem. The work was realizing the youth couldn't see their own care. Naming the right gap mattered more than any feature.
The hardest AI call was where to keep it out
The youth portal has zero AI on purpose. Deciding where AI shouldn't go was a more serious product call than deciding where it should.
Design for the person who isn't in the room
The youth never sat in our interviews. Designing for someone absent changed every call, from the consent model to who the record is written for.